Some of our locations don’t show up. Every location managed as its own business.
Your flagship location ranks; the others barely appear. Multi-location businesses need each location set up, linked and reviewed on its own.
- Some locations get almost no profile views
- Location pages on your site are copies of each other
- Reviews concentrated on one or two locations
- Franchisees manage profiles differently
Three checks you can run today
Each takes minutes. Together they tell you whether this page is about your problem.
- Compare locationsProfile views and calls per location for the last 3 months.
- Check location pagesDoes each location have its own page with unique details?
- Check ownershipWho has manager access to each profile?
Location entity reconciliation
Match each real branch to its profile identifier, landing URL, hours and authorised manager.
| Situation to check | Proposed scope | Boundary |
|---|---|---|
| Compare locations | Profile views and calls per location for the last 3 months. A closed branch, duplicate profile and missing location page require different treatments. | A service area is not automatically an eligible staffed storefront. |
| Check location pages | Does each location have its own page with unique details? | Keep an unchanged comparison sample so this check can distinguish the proposed cause from unrelated variation. |
| Thin location pages | The same text with the city name swapped. | Treat this as a hypothesis until the affected URL or account evidence supports it. |
| Ready to commission a fix | Record each location's actual status and verify the corrected profile-to-page route without inventing new premises. | [CONFIRM: access, scope, owner, fee and review date before work begins.] |
Location entity reconciliation
Illustrative blank specification. This is a diagnostic structure, not a client result.
- Affected population
- Match each real branch to its profile identifier, landing URL, hours and authorised manager.
- Decisive observation
- A closed branch, duplicate profile and missing location page require different treatments.
- Alternative explanation
- A service area is not automatically an eligible staffed storefront.
- Acceptance evidence
- Record each location's actual status and verify the corrected profile-to-page route without inventing new premises.
- Supporting check
- Who has manager access to each profile?
- Approval
- [CONFIRM: accountable owner and authorised next step.]
What the first handover should make clear
- Match each real branch to its profile identifier, landing URL, hours and authorised manager.
- A closed branch, duplicate profile and missing location page require different treatments.
- Record each location's actual status and verify the corrected profile-to-page route without inventing new premises.
- The original observations, unresolved questions and any client access needed for the next scope.
What usually causes it
In the order we usually check them. Most cases have more than one.
- Thin location pagesThe same text with the city name swapped.
- Inconsistent profilesDifferent categories, names or hours.
- Uneven reviewsSome locations never ask for reviews.
- Missing linksProfiles not linked to their own location page.
- Duplicate or unverified profilesOld profiles competing with the real one.
How we fix it
Four steps, in order. You see the evidence and the plan before anything changes on your site.
- Step 01Audit every locationProfile, page, citations and reviews per location.
- Step 02StandardiseCategories, naming and details across the network.
- Step 03Make pages uniqueReal local details, staff and photos.
- Step 04Report by locationVisibility and calls per location, monthly.
Services that fix it
Starting prices in USD. TopClick is not VAT-registered. Scope and price in writing before work starts.
Questions about this problem
01Can one team manage all profiles?
Yes, with central access and clear rules for what local managers can change.
02Should every city have a page?
Only cities where you have a location or genuinely serve customers. Pages for places you don’t serve are thin and risky.
03Where do we start?
With the free snapshot: we check your site for this problem, confirm the likely cause and send a written first scope with a price.
Check your site for this
- 1Send your site — we confirm the cause and where we would start
- 2We check search and AI visibility
- 3PDF by email: five website problems and AI visibility, within two business days of receiving your website URL
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